Recently, Song Xuan from the Sales Center and Yang Zhuo from the Technology Center of Shaanxi Yixian Elevator Ecosystem Group (hereinafter referred to as “Yixian Group”) traveled across the ocean to Mexico to carry out a 40-day elevator project delivery and technical support mission. This is not only a transnational fulfillment of Yixian Group’s brand promise of “full range, globalization, and rapid response,” but also an important manifestation of its mission to “become a world-class benchmark for product service.”
Project Background: Long-standing Client Faces New Challenges
The Mexican client involved in this collaboration is a local maintenance and service provider that also sources spare parts from Yongxian Group. They recently undertook a government-commissioned elevator modernization project covering public facilities—such as hospitals and office buildings—where safety and reliability standards are exceptionally high; the project notably included the complex task of upgrading double-deck elevator systems. Faced with aging equipment from a mix of original manufacturers (Mitsubishi, Schindler, and KONE) and the challenge of ensuring compatibility with Monarch and STEP control systems, they immediately turned to Yongxian Group for assistance.
Confidence derived from a comprehensive product portfolio wins trust for major projects.
Leveraging comprehensive supply capabilities—featuring over 100 international brands, nine major elevator product categories, and more than 30,000 SKUs—Yongxian Group rapidly delivered one-stop solutions ranging from control system compatibility to full-unit customization. This facilitated the implementation of initial modernization projects involving Monarch and STEP systems and secured commitments for future retrofit and installation projects, successfully upgrading the relationship from simple spare parts procurement to a deep strategic partnership focused on ecosystem-wide elevator delivery.
Rapid response: upholding the spirit of the contract through reliable technology.
At the project’s inception, Yongxian Group addressed the client’s concerns regarding the timeliness of overseas technical support with a concrete commitment: a rapid two-hour response. Leveraging extensive experience in project retrofitting and differentiated solutions, the Group’s technical and sales centers provided end-to-end technical and service support—spanning everything from pre-sales enablement (such as technical consultation and solution matching) to on-site installation guidance and post-sales maintenance.
Global Reach: A service network spanning every corner of the world.
The project is currently progressing steadily; the launch of this first batch of cooperative initiatives serves as a vivid illustration of the Yongxian Group’s global service ecosystem. By leveraging the coordinated operations of its three major warehousing centers in Xi’an, Suzhou, and Riyadh, the Group has established a cross-border service network spanning Asia, Europe, and Latin America, ensuring the efficient delivery of technologies, products, and services to every corner of the globe.
Since its inception 38 years ago, Yongxian Elevator Group has remained dedicated to the mission of becoming a world-class benchmark for product-based services. The Group provides comprehensive industry ecosystem services to partners across the elevator sector—including builders, developers, maintenance providers, suppliers, and public institutions—spanning 165 countries and serving over 6,500 clients worldwide. This is not merely a slogan, but a commitment that Yongxian Group fulfills every single day.
Post time: Aug-07-2026